Student Complaint and Grievance Procedure
At the
London School of Management and Technology (LSMT), we
are committed to fostering a supportive academic environment
where students can express their concerns and seek
resolution. This policy outlines the process for addressing
complaints and grievances, ensuring that all students have a
clear pathway to resolve issues effectively.
Initial Resolution Efforts
Before initiating a formal complaint, students are
encouraged to take the following steps to resolve the issue
informally:
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Direct Communication:
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Candidates must possess a master’s degree or its
equivalent from a recognised institution. Ideally,
this degree should be in a related field that aligns
with the chosen programme of study. Applicants
are encouraged to provide details of any additional
qualifications or certifications that may enhance
their application.
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Written Complaint Submission:
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If the issue remains unresolved after direct
communication, the student should submit a written
complaint within 45 days of the incident that prompted
the complaint. This written complaint should clearly
outline the nature of the issue, any relevant details,
and any prior attempts made to resolve the matter.
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Consultation with Academic Advisor:
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Students are also advised to contact their academic
advisor to discuss the problem. The academic advisor
can provide guidance and support, and may mediate
discussions between the parties involved. However, it
is important to note that the academic advisor does
not have the authority to determine the final
resolution of the issue.
Formal Complaint Process
If the initial attempts to resolve the issue are
unsuccessful, students should follow the formal complaint
procedure outlined below:
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Submission of Written Complaint:
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Students may submit a formal written complaint
regarding a faculty member, administrator, or staff
member to a higher authority within LSMT. The written
complaint must include:
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A clear description of the nature of the
complaint.
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Any relevant supporting documentation or evidence.
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Mediation Attempt:
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The higher authority will review the complaint
and may choose to mediate the dispute in an effort to
reach an informal resolution that is satisfactory to
all parties involved.
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Third-Party Involvement:
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If any party is dissatisfied with the resolution
proposed by the higher authority, the higher authority
will appoint one or more third-party individuals to
hear both sides of the dispute. This third-party
mediator will assess the situation and provide
recommendations regarding the issue to the LSMT
President.
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Final Decision Notification:
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The higher authority will provide a written
decision to the student within 45 days of
receiving the initial complaint. This decision will
consider the recommendations made by the third
party/parties involved in the mediation process. The
decision rendered by the higher authority will be
final and binding.
Policy Effective Date
This Student Complaint and Grievance Procedure is effective
as of January 1st, 2022, and supersedes any previous
versions of the policy.
We value the feedback and concerns of our students,
and we are dedicated to ensuring that all complaints are
handled with fairness, respect, and confidentiality. For
further assistance or clarification regarding this
procedure, students are encouraged to reach out to the
Student Affairs Office or their academic advisor.
